Active listening techniques : 30 practical tools to hone your communication skills
(Book)

"To listen actively is to listen with complete attention and an engaged mind and body. And while it may come naturally to some, it's also a skill that can be honed through practice. Active Listening Techniques will help you do just that, so you can ensure the people around you feel respected, understood, and heard--in the workplace and beyond. With 30 practical communication tools grounded in active listening, you'll acquire skills to help you get your message across, cultivate healthier personal relationships, and even achieve greater career success."--Provided by publisher.